View Full Version : You gotta be kidding me

01-09-2003, 06:19 PM
I just heard back from Nissan on the Satellite Radio situation for the Murano - they said that they will be available in Spring 2003 - but that the Muranos that are being sold now are not wired for this (basically they have to be hardwired in the factory) and this will not be a dealer installation option. Now, I love the car, but having the satellite radio option was a factor in my decision. Now I hear that I will noit be able to get that SAT button to work and I do not want to get an RF modulated solution, been there, done that, the sound is too degraded. No dealer told me this because they do not know this. If I had known about this, I would have waited. I cannot believe this and feel deceived. Someone please tell me this information is incorrect!!!!!!!

01-09-2003, 07:01 PM
So maybe Nissan will provide a sticker for us that covers the SAT
with SAP.
Mine's on order so we're just wishin' and hopin' and prayin'~~~~~

01-09-2003, 08:07 PM
Will Nissan remedy this? If it is true, I want this resolved.

01-09-2003, 08:47 PM
it sure has the smell of a bait and switch routine if true....................

01-09-2003, 08:55 PM
Same situation with the G35s...

01-09-2003, 09:01 PM
if it's a rip, a good first person to talk with is someone from your state's Attorney General, unless of course your from Tennessee or Mississippi.

01-09-2003, 09:02 PM
what will Nissan do if I make a big stink about this? what is the proper channel?

01-09-2003, 09:57 PM
I would think getting all the facts certain first off, get something from Nissan in writing stating the availability of SAT with your vehicle. And document all conversations, information, allusions to the vehicle and it's options before and after you bought it. If enough buyers were actually wronged then a class action may have a footing. Expectations without supporting evidence won't carry much weight IMHO.

01-10-2003, 10:07 AM
I'm not particularly interested in Satelite radio. I only listen to talk radio and their listings don't show any of the radio shows that I would be interested in (no Rush, no Way).

Anyways, Sirus and XM are on borrowed time IMO. A new antenna was recently developed that will let drivers access DirecTV in their cars.


01-10-2003, 10:39 AM
Nissan is one on a scale of 10 (10 high) on issuing recalls for factory errors. My T/T Z had a bad banjo bolt on a turbo line from the factory. The repair man said this was the 5th one he had seen, all on the right side. The hole wasn't sufficient for required oil passage. The replacement bolt came in without even having a hole. $6000 later we are up and running.

No recall has ever been issued. Now, how do we go about a class action?

01-10-2003, 03:16 PM
Ya gotta find a tavern that's close to everybody that has a gripe.........................................

I talked with the sales rep who is handling our order and he said everything he's been told is that it is either a port installed (when it hits the west coast) or can be installed by the dealer. I'll try and get around to an e-mail to corporate NissanUSA and see what they have to say.

01-10-2003, 11:09 PM
my inquiry to www.nissanusa.com (http://www.nissanusa.com) contact us

We purchased a 2003 Altima SE in November, and in December decided to purchase a 2003 Murano. What is the availabilty and readiness of the radio SAT in the Murano? There are many conflicting tales being told, (view www.freshalloy.com (http://www.freshalloy.com) the murano forum) will the Murano SE I've ordered be SAT equipped and ready to order service from a vendor, or will there need to be some wiring and other hardware installation accomplished after delivery to me to be able to sign up for a SAT service? Thanks, LW

What else have you discovered mikegibbo?

And a few hours later corporate's response is: (buy the drummer a drink)
Thank you for contacting Nissan. A member of our Consumer Affairs department will be contacting you to follow up on your email message.If this is an urgent matter, please call (800)NISSAN-1.

guess I'll go on that 2 week cruise after all..........

01-12-2003, 01:28 PM
The sales rep who sold me the car called to see how it was going - when I told her the situation, she emphatically denied it and said they were told during the overview of the car, that these cars were able to be retrofitted. Her Nissan rep was coming in on Saturday and she was going to confirm - she never called me on Saturday like she said, so I don't know if that is a bad sign. Also - I sent and email to Nissan's customer support page - still waiting to hear. I still hope this is wrong - I had two reps at Nissan working on this and the one that did not get back to me said he was having problems finding out and the one that told me the car would never have the capability for SAT said that the information seems to be changing on a daily basis. Pretty frustrating. One poster said the G35 suffers from the same problem and that worries me. I will post when I get any update. FOr now, I would get in writing from your dealer that your ordered car will be able to have it.

01-15-2003, 08:39 AM
Even XM's site refers to the availability of the XM as an available option or dealer installed add-on.


Come on Nissan, get this resolved!

I for one can't imagine buying my new Murano in SC and driving 900 miles home without XM service!

02-12-2003, 01:46 PM
Told on 3/10/03 by regional factory rep that there will be NO satellite radio availability for Murano's already produced and that Nissan is totally embarrassed by this. In fact, all current produced models will NOT have the SAT button. Just goes to show you how much the $ means in getting the vehicle out and to hell with the consumer.

02-12-2003, 02:41 PM
How emabarrased are they? Are they going to offer anything to us? How about an official communication? I would be more embarrassed by the way they are handling this rather than by the fact that they can not resolve it. I have sent several emails and still have not received a response. If, as you say, the SAT button is useless on early models like mine, why were they not up front about it when I bought it? I don't think they JUST realized this!!!!

02-12-2003, 02:57 PM
I talked with the sales rep who is handling our order and he said everything he's been told is that it is either a port installed (when it hits the west coast) or can be installed by the dealer.

When it hits the West Coast? The Murano is made in Tennessee, not imported. Your dealer is nuts.

02-12-2003, 02:57 PM
Sorry to keep beating this horse, but it's not dead yet.

I still have not heard any official (or unofficial) information that the SAT button is useless or the head-unit itself is not satellite-ready. They had to plan to plug the equipment into something, right? They were not going to swap out each and every Murano head-unit, were they? That would make no sense.

It may be useless from the perspective of parts available from Nissan. But, if the original plan was to Port install wiring harnesses, a satellite antenna and a satellite radio tuner as a $400 option, logically that says to me that the head-unit is satellite-ready.

If so, we should *eventually* be able to contribute roughly that amount to integrate satellite radio into our head units via the aftermarket.

Anyone in the know on this?? Blitzsafe, are you listening?

Until I hear otherwise, I'm not giving up hope. (I have given up hope that Nissan will provide any solution, however.) http://forums.freshalloy.com/images/graemlins/grin.gif

02-12-2003, 03:05 PM
The Murano is made in Tennessee, not imported. Your dealer is nuts.

TN??? Media coverage I've seen reports that the Murano is made in Japan. My window sticker says the same and shows the Murano arrived through the Port of Delaware and then trucked to the dealer. You must be thinking of the Altima...?

02-12-2003, 03:14 PM
Believe the 2004 Murnao will be made in US but all units are presently made in Japan.

02-12-2003, 03:28 PM
I decided to remove the head-unit to see what was around back (i.e. to see if there were any empty connectors) and lo and behold, there is. Sorry to pic is so blurry, but I am wondering if this is the connector for the proposed and now nixed satellite hardware...

BTW, it took removing the two side panels around the instrument cluster, two screws on the side, popping up the plastic surround around the video display and two more screws to get to this point...

02-12-2003, 03:45 PM
Thanks saved me the time of looking myself, really what I would like it to use the SAT button for is a portable MP3 player. Maybe at some time someone might make an extrenal connector. Doubt it so not going to hold my breath though.

02-12-2003, 04:03 PM
Anyone know who makes the head unit itself, wonder if we can contact them and see if they have any info regarding updating to using SAT radio.

02-12-2003, 04:12 PM
cds, I was thinking something similar, but I'm sure the head talks to the SAT unit and as a result, won't select any audio inputs (If they're even analog) unless it sees a valid communication from the SAT unit.

As it is, if you hit SAT, it tells you it's not there and doesn't switch the audio. So you'd have to fake it out somehow.

I could reverse engineer it, if I had no life... But I'd rather be driving!!

What I'd really like to know, is if one of those connectors will mute. Then I'd tie it into my Cell Phone's car kit.

Thanks for the picture and description, ownersite... I had figured out the display and top two screws, but hadn't spent the time on the bottom yet.

I guess one thing to note... If you're going to pull your radio out, you might want to unload the CD's first.

02-12-2003, 04:22 PM
I have been told that it is Clarion. I contacted them a few weeks ago have not heard back. It's probably on the head unit, but I was not courageous enough to pull it out entirely.

02-12-2003, 04:32 PM
And you can bet they won't want anything to do with being in the middle of it, either... I'm sure they'll tell you to go talk to Nissan. It's probably a deal done in Japan, and they may not even have much visibility to it.

One way to find out, would be to ask about repairs to the unit. If someone fixes them here, then they would have access to schematics...

02-12-2003, 05:00 PM
Murano is built in Japan, Pal.

02-12-2003, 06:28 PM
Yeah, I stand corrected . . .

02-13-2003, 11:57 PM
Made in Japan the tooling has not been incorporated in the USA to produce the cars.

02-14-2003, 02:39 PM
I complained to XM's customer care team about the Murano situation and how they were still advertising on their site that the Murano has XM available. Here's the response from XM's customer care team.

"Dear DKlanecky,

After receiving your email about XM not being available as of yet. I took it upon myself to contact Nissan and see just what was going on. It turns out the XM Service will not be available until the end of the spring 2003. This came from the head of their Consumer Affairs. Just
thought I would let you know what I was able to find out. Hope this doesn't affect you decision in regards to XM Satellite Service.

If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-852-9696. For commercial accounts please contact 1-888-689-2300 or email commercial@xmradio.com.

As always, visit our website at www.xmradio.com (http://www.xmradio.com) for all the latest news on XM Satellite Radio."

I shot her back an e-mail asking her to continue to monitor the situation and let me know what she hears.

02-14-2003, 06:42 PM
Hey take a look at the G35 SAT install does this jack look like the one on the back of the Murano Stereo.



02-14-2003, 08:00 PM
based on the picture that someone else posted - it looks roughly the same - Nissan can not be so dim as to not see an easy win like this - could they?

02-14-2003, 09:10 PM
Considering Infiniti is just a marketing name for a certain class of Nissan Vehicles in North America, and Clarion makes the radio for them, I bet it's just pay, plug, and play... I'd be very surprised if it didn't work in the Murano.

Nice Find!!!! http://forums.freshalloy.com/images/graemlins/grin.gif You get stars for that one!

02-14-2003, 09:43 PM
how exactly, does one get stars and who doles them out?

02-15-2003, 12:52 AM
Well, it works like this...

First someone clicks on your username, and gives you a bunch of stars. Like I just did. I gave you 5. Since no one else has rated you yet, you'll see 5 stars.

If you've got an opinion, at some point someone who disagrees with you, will get annoyed and rate you with 1 star to help pull your 5 star rating down.

Evenually you get down to two stars (Jealousy does that, heh heh...) and if you find yourself constantly waiting for your other PC to do something, you end up poking your head in here every hour or so and get rated by the board as a "Nissan Master Addict" which makes me laugh, cause yeah, I'm fascinated with what people have to say, but it's mostly I'm here out of boredom while waiting for something else to happen.

Hope that helps! Hey, who needs stars, I'm a Master Addict! http://forums.freshalloy.com/images/graemlins/grin.gif (eyes roll)

Seriously though, have a look in the FAQ (See the link up near the top of the page?) and you'll get more info.

Good things like... Number of posts and the impact on your rating...

0 Nissan Fan
15 Nissan Enthusiast
100 Nissan Addict
200 Nissan Master Addict

02-15-2003, 02:46 PM
For a more complicated treatment of the economics of stars, see "Equilibrium Star Theory: A Primer", by MTX, 2003, published Ann Arbor, Michigan, USA.

Basically, the 2-star result holds in an infinite-time environment. The correlation with number of posts happens to be negative and is statistically significant at the level of... hey, buy my book, dangit. http://forums.freshalloy.com/images/graemlins/grin.gif

02-16-2003, 03:55 PM
Wow, M they should create a new classification for over 2,000 posts...

What would you like it to be called? http://forums.freshalloy.com/images/graemlins/grin.gif

Mike, if you keep quiet, you should be able to keep those 5 stars for quite a long time! http://forums.freshalloy.com/images/graemlins/smile.gif

02-16-2003, 05:29 PM
What 5-stars?????? http://forums.freshalloy.com/images/graemlins/confused.gif

I lost those weeks ago ... just yapping too much I guess.

Whoooopppppssss ... wrong Mike LOL http://forums.freshalloy.com/images/graemlins/tongue.gif

02-16-2003, 05:49 PM
Sorry Mike, I meant MikeGibbo! Mike9, you have an opinion, so there's no way you could keep 5 stars! If you're a mouthpiece like me, then you can make your way down to two. Looks like that's the resting spot as M shows!

02-16-2003, 05:52 PM
Wow, I just realised that you realised near the end of the post which Mike.. Duh, must be all that wine I bought for the Murano! http://forums.freshalloy.com/images/graemlins/grin.gif The Wino Murano.. Hey there's a plate MURWINO, oops, wrong thread...

02-19-2003, 07:17 AM
This is the very latest I have received from Nissan - only took them 3 weeks to reply:

Thank you for contacting Nissan North America, Inc.

Unfortunately what we've been told from the factory is that customers will
not have the option of installing or ever installing a Satellite radio in
the vehicle using the SAT button.

We do not suggest that you purchase an aftermarket system. If you decide to
go aftermarket, you will not be able to use the SAT button. The aftermarket
is a very bulky system that may not be pleasing to the eye.

If you have additional questions, please feel free to email us, or contact
us directly at 1 (800) 647-7261 7am-6pm PST.


Nissan North America, Inc.

-----Original Message-----
Sent: 1/24/2003 2:42:57 PM
To: nnaconsumeraffairs@nissan-usa.com
Subject: Satellite Radio - Request ID: [REQ:139437]

Could someone from Nissan please give me the straight story on the

I purchased a Murano under the impression that when Satellite radio becomes
available I would be
able to get it installed on my car and play it through the SAT button on the
radio. This impression
was given to me by multiple dealerships.

I subsequently heard that this is not the case and that it has to be hard
wired at the factory. I
have done the aftermarket RF modulator approach in my old car and do not
appreciate the sound
quality. So - my question is - will I be able to have the dealer, or a
third party, directly pipe
the XM or Sirius signal into my existing radio?

I suggest you educate the dealers on this by the way.


02-19-2003, 07:42 AM
I wonder what they're responding with, for the Infiniti owners? If they are delivering parts for them, go upgrade your Infiniti... You know, the one that looks like a Murano!

02-19-2003, 09:24 AM
Sounds like another Nissan Rep who doesn't know what she's talking about. Any custom installer would be able to install an aftermarket sat radio system in the Murano without it being "bulky" and unpleasing to the eye. The crappy Bose system does make installation more difficult though.

02-23-2003, 12:43 PM
Here's the deal. I was at the Nissan booth 03 Chicago Auto Show on 2/22/03 and watched as a product specialist demonstrated the Murano to the crowd. I patiently waited for him to finish as I knew he was a Murano specialist and could possibly shed light on this whole XM radio fiasco. As I waited for his demonstration to finish, I listened as he described the XM radio capabilities on the Murano, I laughed, once again, another uninformed Nissan guru. I waited anyways. After he finished his presentation I walked up to him and started a conversation. Maybe he knows something that I dont know yet? Wrong! He knew less than I did. I had to inform him about the XM radio fiasco. He referred me to someone from Nissan corporate who just so happened to be in Chicago for the Auto Show. I waited several more minutes for this guy to arrive and at last the truth behind the mystery. Here is the real deal:

The manufacturer of the wire harness/adapter that connects the satelite tuner box to the radio went bankrupt and/or disappeared. This company is no longer in business. This makes sense, Nissan does not have the ability to make these radios work because they cannot get their hands on these wire harnesses any longer. They are in the process of finding another manufacturer now but it may take until the 2004 model before it's available. This is why when you call 800 NISSAN1 they say it will not be available for the current 03 Murano's. This new wire harness must meet Nissan specs and pass certification and will therefore take quite some time before it becomes available. There is a remote chance that a third party mfg will manufacture this harness for the Murano's before the 04 model year but this is still uncertain. I wont hold my breath. Here is the good news. There is one company that specializes in these wire harnesses and has a harness for every vehicle made except the Murano. They are looking into the matter as we speak. To expedite this matter you may contact them by visiting their website at http://www.metraonline.com/ Please call or email and bother these people as much as possible if you want to see your satelite radios work this year. In the end, this company may be the wire harness manufacturer for all of Nissan's satelite radios. As the rep explained to me they still have not found a manufacturer for this harness. On another note, Nissan offered to pay for an entire new radio system including installation 6 CD changer, tuner, antenna, radio etc. I think I might pass and wait for a third party harness and make them pay for that instead. I can be emailed at artsez@attbi.com