**DONOTDELETE**
10-01-2000, 10:21 AM
Here's an email I've sent three times to the dealership without getting any responses. According to their page on Infiniti's site, they've had great customer service... is that bull or what?
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-----Original Message-----
From: DC [mailto:dcdomain@cmu.edu]
Sent: Saturday, September 16, 2000 10:22 AM
To: kinginfiniti@earthlink.net
Subject: FW: question: work order no. 43562
Dear Customer Service (Mr. Joseph Modica),
It's been ten days and I still haven't heard from you. Could you please reply quickly so I can get this matter settled? Thank you.
-----Original Message-----
From: DC [mailto:dcdomain@cmu.edu]
Sent: Wednesday, September 06, 2000 10:34 PM
To: kinginfiniti@earthlink.net
Subject: question: work order no. 43562
Dear Customer Service (Mr. Joseph Modica),
My father recently had our '99 QX4 serviced by your dealership on 7/26/00. Afterwards, we left for a trip and returned on 8/22/00. I'm currently in Pittsburgh and in the past week, I noticed that my brakes have been making a loud screeching noise, as if the brak pads had worn off and metal is now contacting metal. I've never had this problem until recently.
I thought my brake pads had worn out, but when I found the invoice in my car, I took a look and it stated that the front brake pads had been replaced and the front rotors cut. As of now I'm not sure what is going on with the brake pads which is why I am writing this email.
Do I need time to break in the brake pads?
Are the recently installed brake pads defective?
Is there still brake dust in the surrounding area?
My friends have assured me that this is normal because of brake dust. But it seems that it takes longer these days for the car to come to a complete stop, so I'm not too comfortable driving the QX4 back to New York in this current situation. Should I get a nearby dealership (there is one 20 min. away in Monroeville) to take a look? And if yes will I be billed?
Thank you,
Darren Wai-Loon Chan
Cust. No. Chan89
Work Order No. 43562
IN QX4 99
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-----Original Message-----
From: DC [mailto:dcdomain@cmu.edu]
Sent: Saturday, September 16, 2000 10:22 AM
To: kinginfiniti@earthlink.net
Subject: FW: question: work order no. 43562
Dear Customer Service (Mr. Joseph Modica),
It's been ten days and I still haven't heard from you. Could you please reply quickly so I can get this matter settled? Thank you.
-----Original Message-----
From: DC [mailto:dcdomain@cmu.edu]
Sent: Wednesday, September 06, 2000 10:34 PM
To: kinginfiniti@earthlink.net
Subject: question: work order no. 43562
Dear Customer Service (Mr. Joseph Modica),
My father recently had our '99 QX4 serviced by your dealership on 7/26/00. Afterwards, we left for a trip and returned on 8/22/00. I'm currently in Pittsburgh and in the past week, I noticed that my brakes have been making a loud screeching noise, as if the brak pads had worn off and metal is now contacting metal. I've never had this problem until recently.
I thought my brake pads had worn out, but when I found the invoice in my car, I took a look and it stated that the front brake pads had been replaced and the front rotors cut. As of now I'm not sure what is going on with the brake pads which is why I am writing this email.
Do I need time to break in the brake pads?
Are the recently installed brake pads defective?
Is there still brake dust in the surrounding area?
My friends have assured me that this is normal because of brake dust. But it seems that it takes longer these days for the car to come to a complete stop, so I'm not too comfortable driving the QX4 back to New York in this current situation. Should I get a nearby dealership (there is one 20 min. away in Monroeville) to take a look? And if yes will I be billed?
Thank you,
Darren Wai-Loon Chan
Cust. No. Chan89
Work Order No. 43562
IN QX4 99