GBEST03
10-22-2002, 02:28 PM
Please excuse me while I vent...
Three weeks ago, when the A/C fix was announced, I Emailed Kelly Infiniti to set up an appointment to have this and the door vibration TSB's and a few other things taken care of. I received a phone call the next day from someone in the service dept, and explained what I wanted done.
(They had opened a file for my car for the A/C problem)
We discussed the fact that parts would have to be ordered and set up the appointment 3 weeks later to give them enough time to get them in.
It would have only been two weeks, but no loaner was available for an evening drop off.
So... I drive the HOUR to the dealer last night and a very
nice lady at the front desk takes my keys, starts to go over the work order that had been prepared three weeks ago,
well don't you know that about 1/2 of what I told them is wrong.
After dealing with Nissan dealers for the past 20 years, I anticipated this and gave her a written work order of my own, detailing everything I wanted done.
She put them together, gave me the keys to the loaner (I35)
and I was on my way.
I just received a call from the service dept, They will need for me to bring the car back at a later date, once the
FREAKING PARTS COME IN for the door noise and A/C fix!
I'm the same guy that picked up my new G35 from this dealer
and they had not done the pre delivery inspection.
They ended up installing a remote starter to make me happy.
I would think they would have gone out of their way to be sure nothing else went wrong with this customer.
I hope all the salesmen are sitting around the showroom like they were last night when I get there, or better yet, I hope they are all with customers so everyone can here how thrilled I am to be a customer of Kelly Infiniti.
Three weeks ago, when the A/C fix was announced, I Emailed Kelly Infiniti to set up an appointment to have this and the door vibration TSB's and a few other things taken care of. I received a phone call the next day from someone in the service dept, and explained what I wanted done.
(They had opened a file for my car for the A/C problem)
We discussed the fact that parts would have to be ordered and set up the appointment 3 weeks later to give them enough time to get them in.
It would have only been two weeks, but no loaner was available for an evening drop off.
So... I drive the HOUR to the dealer last night and a very
nice lady at the front desk takes my keys, starts to go over the work order that had been prepared three weeks ago,
well don't you know that about 1/2 of what I told them is wrong.
After dealing with Nissan dealers for the past 20 years, I anticipated this and gave her a written work order of my own, detailing everything I wanted done.
She put them together, gave me the keys to the loaner (I35)
and I was on my way.
I just received a call from the service dept, They will need for me to bring the car back at a later date, once the
FREAKING PARTS COME IN for the door noise and A/C fix!
I'm the same guy that picked up my new G35 from this dealer
and they had not done the pre delivery inspection.
They ended up installing a remote starter to make me happy.
I would think they would have gone out of their way to be sure nothing else went wrong with this customer.
I hope all the salesmen are sitting around the showroom like they were last night when I get there, or better yet, I hope they are all with customers so everyone can here how thrilled I am to be a customer of Kelly Infiniti.